Frequently Asked Questions and Disclaimers

Q: How do I clean my Pillowcore mouse pad?   
A: The best method is to brush, tap, or vacuum dust off, wipe/scrub goo and grime off with a wet cloth, and use sticky tape or a tape lint roller to remove hair.  Do not submerge in water, avoid spills entirely. 

Q: Will the Loftmat Pillowcore mouse pads take away my wrist pain?  
A: Possibly, but no guarantee.  Some users have reported great reduction or complete removal of their daily wrist pains.  That said, every case and cause can be a little different, so it is impossible to guarantee pain relief or removal or healing.  We always first recommend proper posture and office ergonomics to help protect your joints and nerves.  In good posture, we have designed our mats to absorb pressure points to help reduce the damage done that would otherwise be caused by resting your hand and arm on a hard desk surface or raised wrist rest that causes localized pressures and restrictions. 

Q: Will the Loftmat Pillowcore mouse pads protect my wrists when compared with no pad or a wrist rest? 
A: With reasonably proper posture, they are scientifically designed to do so, but as is with the pain case above, we cannot make any guarantee of protection as all use and postures are different, and no one thing can protect you entirely.  What we can say is that for many users the Pillowcore mouse pads can disperse the normal desk pressures over a larger area of your hand and arm which will increase blood flow and is scientifically likely to cause less inflammation over time when compared with other options.


-Some slight variances in stitching, or visual fabric textures may naturally occur in our mouse pads during manufacture.  If you have any concerns with the quality of our products or received a damaged or defective product, please contact us directly and let us know so we can help you with a resolution. 

-The Pillowcore mouse pads are scientifically researched and designed to lessen pressures and impact points when compared with using other options or none.  Most users also experience a relief of hand and wrist pain or fatigue when using our cushioned top mouse pads and mats.  This said, no guarantee can be made of protection from any damage or pain.  You as the user of our or any product should be mindful of damaging motions, pressures, postures, etc, and the risks of living a daily life and to make changes accordingly to keep yourself healthy and pain-free.  Our goal in designing these is to simply make a desk ridiculously comfortable to bring a little more happiness to your day, as well as attempt to reduce the risk of some of the pressure-caused inflammation issues of carpal tunnel syndrome, but none of these can be guaranteed for all users.